SHIPPING
Where do you deliver
We currently deliver to all cities of KSA.
Are there any places / items for which deliver might take longer?
Expected time taken to dispatch the shipment is given against each product on the respective product details page. Typically, all Saudi Arabia deliveries are completed within 6-9 days once we receive your order we make all attempts to deliver within the committed time, however, it might take longer than expected in some far to reach areas, due to poor logistics connectivity.
What happened in case I am not available when you deliver the merchandise
Our shipping company will come again to your place. You should plan and coordinate the purchase in a manner that someone will accept the merchandise in your absence.
What if only part of my order has arrived?
You have to contact us at customerservices@menbur.sa within 24 hours after you received the shipment and provide us all details what have been received and what is remaining
What I do when my order arrives damaged
If you find that the Cover is damaged before accepting the delivery, please refuse the delivery and immediately inform us. Once you have accepted the delivery, and thereafter realized that the cover is damaged, then please feel free to get in touch with us within 2 days of receiving the cover or merchandise.
Can I change my delivery address
You can change the delivery address within 24 hours after order processed by sending email to customerservices@menbur.sa
Can you hold my order in case I am not available
You can contact us at customerservices@menbur.sa to inform us about such situation, and we shall try to accommodate your instructions. But, we cannot hold your orders for shipment beyond 9 days from the date of the order.
What are the shipping charges and / or if there is any additional charges for delivery
For orders more than 500 SR the shipping charges will be free, less than 500 charges cost will be 50 SR
Does the order merchandise price including shipping charges
The shipping charges and service tax on shipping charges will be added to your order amount on the billing page, after you have indicated the recipient's shipping address.
How can I track my order
You can check through order status on our menbur.sa in my account section or by Aramex.
Who will pay charges for the return merchandise
If you are not satisfied with your purchase of merchandise for any reason, and wish to return the merchandise as per the Returns Policy through courier pickup arranged by us, you need have to pay 50 SR,
What can be done if the merchandise ordered reaches to me in a damaged defective condition
If you receive an item that is damaged or not the product you ordered, please arrange for return of the item to us by sending email to customerservices@menbur.sa (within two days). The item must be returned in the same condition you received within 16 days of receipt to qualify for a full refund. Where applicable, the refund will include the original Order delivery charges, cash-handling fees, taxes and any duties. Replacements may be available depending on stock. If an item has a manufacturing defect, If you believe your item is defective, please send email to customerservices@menbur.sa .
What should I do if I get something different instead of what I have ordered
If you receive an item that is damaged or not the product you ordered, please arrange for return of the item to us by sending email to customerservices@menbur.sa (within two days). The item must be returned in the same condition you received within 16 days of receipt to qualify for a full refund. Where applicable, the refund will include the original Order delivery charges, cash-handling fees, taxes and any duties. Replacements may be available depending on stock. If an item has a manufacturing defect, If you believe your item is defective, please send email to customerservices@menbur.sa .
RETURNS
What happens if merchandise ordered is out of stock
If the merchandise is out of stock when you are adding it to your shopping bag, you will be informed immediately, and the merchandise won't get added to the shopping bag. If the merchandise is out of stock after it has been added to your shopping bag but before check out is completed, you will be informed at the time of check out. You then need to remove it from your bag before proceeding to check out. If merchandise goes out of stock after you placed the order and received an order-confirmation, then we will put our best to fulfill the order by sourcing the selected merchandise.In circumstances that we are not able to source it for you, or if it is take longer than 10 days to ship, we will inform you about the delay and cancel the merchandise, and shall reverse any charges made to your credit card against that merchandise .
Can I cancel an order or a merchandise
Yes, you can cancel the order within 24 hours after processing the order by sending email to cancellation@menbur.sa
Can I change shipping address of the order
You can change the shipping address within 24 hours after processing the order to customerservices@menbur.sa
What is your return / refund and replacement policy
14 days Refund for items on original condition (unworn, undamaged and unused, with all tags attached and the original packaging, branded boxes and dust bags, if placed inside a protective outer box for shipping), credit card will be refund on their account, COD will be credited in the site, 50 SR will be deducted for return shippment charges, Any returns that do not meet our policy will not be accepted.customer.
What is Exchange policy
Exchange is permitted for the shoe size only for one time
1. Exchange can only be made within 14 days from the date of delivery.
2. Item should be in a good condition and not used along with the original tag.
3. It should also be in the same brand box you received. As soon as you create a size change request, subject to availability, we would reserve the item you want for yourself.
4. Size change is subject to 50 SR plus shipping charges,
If the price of the item you're exchanging has gone up, don't worry, you won't have to pay extra to receive it.
I want to return a product, how can I do that
You may contact customer support care at customerservices@menbur.sa , and request a return. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return / refund may not be possible.
How can I receive my money for the merchandise which I have returned or canceled
You will receive your money in the same manner in which you paid for purchase within 15 days after we receive the product. However, for returns, for Cash on delivery you will be provided with store credit which you can use on the store online.
