HELP

GENERAL

Who can buy menbur.sa?
Any individual 18 years of age and legally allowed to shop in Saudi Arabia can shop at menbur.sa. They need to possess a valid credit / debit card (VISA / MASTER CARD) issued by an authorized bank.

How can I contact menbur.sa
You can write to us at  customerservices@menbur.sa for any query you have about menbur.sa or your order, you can also give the feedback on our website regarding our services

Payment related

How do I make a payment
Payment can be made through all Credit Cards and Debit Cards free of charges (if your bank has enabled them for online transaction), and Cash on Delivery which will charge 25 SR

What can be done if my credit card has been compromised while making a payment online
We do not collect or receive your credit card information, and your money is collected directly on the Bank payment gateway. If you think that your credit card has been compromised, then immediately report the same to your card issuing bank.

Can I pay in-store for a product bought online
No we currently do not support this facility

ORDER CANCELLATION

Can I cancel an order or a merchandise?

 Yes, you can cancel the order within 24 hours after processing the order by sending email to Customerservices@Menbur.sa.

 

What happens if merchandise ordered is out of stock?

 If the merchandise is out of stock when you are adding it to your shopping bag, you will be informed immediately, and the merchandise won't get added to the shopping bag. If the merchandise is out of stock after it has been added to your shopping bag but before check out is completed, you will be informed at the time of check out. You then need to remove it from your bag before proceeding to check out. If merchandise goes out of stock after you placed the order and received an order-confirmation, then we will put our best to fulfill the order by sourcing the selected merchandise.In circumstances that we are not able to source it for you, or if it is taking longer than 15 days to ship, we will inform you about the delay and cancel the merchandise if you wish to, and shall reverse any charges made to your credit card against that merchandise.

 

Can I change shipping address of the order?

You can change the shipping address within 24 hours after processing the order to customerservices@Menbur.sa.

 

How can I track my order?

You can check through order status on our Menbur.sa in my account section or by going online to https://www.Aramex.com.

SHIPMENT / DELIVERY

Where do you deliver?

We currently deliver to all cities of KSA only.

 

Are there any places / items for which delivery might take longer?

Expected time taken to dispatch the shipment is given against each product on the respective product details page. Typically, all deliveries with Saudi Arabia are completed within 6-9 days. Once we receive your order we make all attempts to deliver within the committed time, however, it might take longer than expected in some far to reach areas, small towns or rural areas, due to weaker logistics connectivity that is beyond our control.

 

Can I change my delivery address after receiving the delivery confirmation?

No. You cannot change the delivery address aftre the delivery notifications. The address can only be change within 24 hours after order processed by sending email to Customerservices@Menbur.sa

  

What happened in case I am not available when you deliver the merchandise?

Our shipping company will come again to your place. You should plan and coordinate the purchase in a manner that someone will accept the merchandise in your absence.

 

Can you hold my order in case I am not available?

You can contact us at Customerservices@Menbur.sa to inform us about such a situation, and we shall try to accommodate your instructions. But, we cannot hold your orders for shipment beyond 9 days from the date of the order.

 

What if only part of my order has arrived?

You have to contact us at Customerservices@Menbur.sa within 24 hours after you received the shipment and provide us all details what have been received and what is remaining along with order number, date and time you received the shipment.

 

What should I do if my order arrives damaged?

If you find that the Cover is damaged before accepting the delivery, please refuse the delivery and immediately inform us. Once you have accepted the delivery, and thereafter realized that the cover is damaged, then please feel free to get in touch with us by sending email at Customerservices@Menbur.sa within 2 days of receiving the merchandise. 

 

What can be done if the merchandise ordered reaches to me in a damaged defective condition?

If you receive an item that is damaged or not the product you ordered, or an item has a manufacturing defect, and you believe your item is defective, please arrange for return of the item to us by sending email to customerservices@Menbur.sa witin 2 days of receiving your order.

To qualify for a full refund, the item must be returned within 15 days of receipt and in the same condition you received your order. Where applicable, the refund will include the original Order delivery charges, cash-handling fees, taxes and any duties. Replacements may be available depending on stock. 

 

What are the shipping charges and / or if there is any additional charges for delivery?

For orders more than 300 SR the shipping charges will be free, less than 300 SR charges cost will be 50 SR.

 

Does the order merchandise price include shipping charges?

The shipping charges and service tax on shipping charges will be added to your order amount on the billing page, after you have indicated the recipient's shipping address.

 

How can I track my order delivery status?

You can check through order delivery status on our Menbur.sa in my account section or by going online to https://www.Aramex.com

 

Who will pay charges for the return merchandise?

If you are not satisfied with your purchase of merchandise for any reason (ie resaons other than the defective or unwanted merchandise), and you wish to return the merchandise as per the Returns Policy through courier pickup arranged by us, you will need to pay 50 MR.

EXCHANGE, RETURN & REFUND  

What is Exchange policy

  1. Exchange can only be made within 2 days from the date of delivery.
  2. Item should be in a good condition and not used along with the original tag.
  3. It should also be in the same brand box you received. As soon as you create a size change request, subject to availability, we would reserve the item you want for yourself.
  4. Size change is subject to 50 SR plus shipping charges,

If the price of the item you're exchanging has gone up, don't worry, you won't have to pay extra to receive it.

 

What is your return / refund and replacement policy?

14 days Refund policy for items on original condition (unworn, undamaged and unused, with all tags attached and the original packaging, branded boxes and dust bags, if placed inside a protective outer box for shipping), credit cards will be refund on their account, COD will be transfered to your bank account, 50 SR will be deducted for return shipment charges, Any returns that do not meet our policy will not be accepted. 

 

I want to return a product, how can I do that?

You can contact customer support care at Customerservices@Menbur.sa, and request a return. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return / refund may not be possible. 

 

How can I receive my money for the merchandise which I have returned or canceled?

You will receive your money in the same manner in which you paid for purchase within 15 business days after we receive the product. However,  for returns against COD (Cash On Delivery) you are required to provide us your bank account details at (customerservices@menbur.sa) in order for us to refund you the money.