Shipping / Returns


Can I cancel an order or a merchandise?

Yes, you can cancel the order within 24 hours after processing the order by sending email to


What happens if merchandise ordered is out of stock?

 If the merchandise is out of stock when you are adding it to your shopping bag, you will be informed immediately, and the merchandise won't get added to the shopping bag. If the merchandise is out of stock after it has been added to your shopping bag but before check out is completed, you will be informed at the time of check out. You then need to remove it from your bag before proceeding to check out. If merchandise goes out of stock after you placed the order and received an order-confirmation, then we will put our best to fulfill the order by sourcing the selected merchandise.In circumstances that we are not able to source it for you, or if it is taking longer than 15 days to ship, we will inform you about the delay and cancel the merchandise if you wish to, and shall reverse any charges made to your credit card against that merchandise.


Can I change shipping address of the order?

You can change the shipping address within 24 hours after processing the order to


How can I track my order?

You can check through order status on our in my account section or by going online to



Where do you deliver?

We currently deliver to all cities of KSA only.


Are there any places / items for which delivery might take longer?

Expected time taken to dispatch the shipment is given against each product on the respective product details page. Typically, all deliveries with Saudi Arabia are completed within 3 – 6 business days. Once we receive your order we make all attempts to deliver within the committed time, however, it might take longer than expected in some far to reach areas, small towns or rural areas, due to weaker logistics connectivity that is beyond our control.


Can I change my delivery address after receiving the delivery confirmation?

No. You cannot change the delivery address after the delivery notifications. The address can only be change within 24 hours after order processed by sending email to


What happened in case I am not available when you deliver the merchandise?

Our shipping company will come again to your place. You should plan and coordinate the purchase in a manner that someone will accept the merchandise in your absence.


Can you hold my order in case I am not available?

You can contact us at to inform us about such a situation, and we shall try to accommodate your instructions. But, we cannot hold your orders for shipment beyond 6 days from the date of the order.


What if only part of my order has arrived?

You have to contact us at within 24 hours after you received the shipment and provide us all details what has been received and what is remaining along with order number, date and time you received the shipment.


What should I do if my order arrives damaged?

If you find that the Cover is damaged before accepting the delivery, please refuse the delivery and immediately inform us. Once you have accepted the delivery, and thereafter realized that the cover is damaged, then please feel free to get in touch with us by sending email at within 2 days of receiving the merchandise. 

* Please expect minor scratches and/or imperfections on discounted items that will be dealt with policy mentioned above.


What can be done if the merchandise ordered reaches to me in a damaged defective condition?

If you receive an item that is damaged or not the product you ordered, or an item has a manufacturing defect, and you believe your item is defective, please arrange for return of the item to us by sending email to witin 2 days of receiving your order.

To qualify for a full refund, the item must be returned within 15 days of receipt and in the same condition you received your order. Where applicable, the refund will include the original Order delivery charges, cash-handling fees, taxes and any duties. Replacements may be available depending on stock. 

* Please expect minor scratches and/or imperfections on discounted items that will be dealt with policy mentioned above.


What should I do if I ordered a discounted item and don’t like it?

All discounted items are not returnable/non-refundable, however please note that you can ask for an exchange for discounted items by sending an email to

* Please expect minor scratches and/or imperfections on discounted items that will be dealt with policy mentioned above.


What are the shipping charges and / or if there is any additional charges for delivery?

For orders more than 300 SAR the shipping charges will be free, less than 300 SAR charges cost will be 50 SAR.


Does the order merchandise price include shipping charges?

The shipping charges and service tax on shipping charges will be added to your order amount on the billing page, after you have indicated the recipient's shipping address.


How can I track my order delivery status?

You can check through order delivery status on our in my account section or by going online to


Who will pay charges for the return merchandise?

If you are not satisfied with your purchase of merchandise for any reason (ie resaons other than the defective or unwanted merchandise), and you wish to return the merchandise as per the Returns Policy through courier pickup arranged by us, you will need to pay 50 SAR.



What is Exchange policy

  1. Exchange can only be made within 2 days from the date of delivery.
  2. Item should be in a good condition and not used along with the original tag.
  3. It should also be in the same brand box you received. As soon as you create a size change request, subject to availability, we would reserve the item you want for yourself.
  4. Size change is subject to 50 SAR plus shipping charges.
  5. Exchange is only eligible for the same purchased value or higher.

If the price of the item you're exchanging has gone up, don't worry, you won't have to pay extra to receive it.


What is your return / refund and replacement policy?

14 days Refund for items on original condition (unworn, undamaged and unused, with all tags attached and the original packaging, branded boxes and dust bags, if placed inside a protective outer box for shipping), credit cards will be refund on their account, COD will be transferred to Your bank account, 50 SAR will be deducted for return shipment charges, Any returns that do not meet our policy will not be accepted. 


I want to return a product, how can I do that?

You can contact customer support care at, and request a return. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return / refund may not be possible. 


How can I receive my money for the merchandise which I have returned or canceled?

You will receive your money in the same manner in which you paid for purchase within 15 business days after we receive the product. However,  for returns against COD (Cash On Delivery) you are required to provide us your bank account details at ( in order for us to refund you the money.